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Toll first learned of the attack on January 31.
“We received a targeted ransomware attack that led to our decision to immediately isolate and disable some systems to limit the spread of the attack,” Toll said in a statement on its website.
“We acted quickly to mitigate the potential impact and are undertaking a thorough investigation with a view to restoring all relevant systems as soon as possible.” In the meantime, we have implemented manual systems where required to ensure we can continue to meet the needs of our customers.”
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Ransomware is a form of malware that holds computer systems hostage and demands payment, usually in the form of cryptocurrencies. Several businesses have been the target of ransomware attacks before, most notably global logistics company Maersk, which was crippled by an attack originating in Ukraine and believed to be the work of the Russian military. This attack cost Maersk almost $300 million.
Toll is the main logistics partner of the Royal Australian Navy.
Although the company continues to process and ship orders for consignment customers (albeit at a reduced rate), most other operations now run on manual systems. Toll does not believe that customer personal data has been compromised.
"Toll is making progress in our recovery activities to restore our systems and applications targeting Toll customers," the company said in a statement.
"Our immediate focus is to bring our systems back online in a controlled and secure manner. Business Continuity Plans are activated to support customer service and operations.”
The attack also comes just weeks after user data was stolen from Travelex, the world's largest currency exchange, and held for ransom for US$6 million.